Return Policy | Ironwear

Online Orders - Distributors

Ironwear will cover 100% of any costs related to defective products within 30 days of purchase.
- The defective product will be validated once returned prior to final approval.
Ironwear will cover 100% of any costs relating to shipping errors reported within two weeks of delivery.

All returns must be processed through our online return portal and are subject to Ironwear’s discretion.
Returns must be in new, unused condition in original packaging.
Returns are accepted up to 90 days after the order has been delivered. Returns will not be accepted after the 90-day window.
All pre-approved returns that are not defective are subject to restocking fees as noted below:
- 0-7 days- 10% of the item(s) purchase cost.
- 8-30 days- 15% of the item(s) purchase cost.
- 31-90 days 25% of the item(s) purchase cost.
Orders must be sent back within 7 days of the RMA approval.
- After the 7-day window, the return will no longer be accepted.
New orders received are not accepted to “off-set” orders being returned to avoid re-stocking fees.
Customers will receive a shipping label to send their back their return with, and the label cost will be deducted from the refund amount.
Ironwear will not issue credit for returned items that were not pre-approved or did not follow instructions given on RMA.

For any shortages, please contact Customer Service at support@ironwear.com within 48 hours of receiving the shipment.
- If a claim is made after 48 hours, Ironwear will not be held responsible.
When a shortage or damage is due to the freight carrier ensure the product has been counted and signed for as the correct number of items, and/or the damage is noted on the B/L.
- The shortage/damage will be subject to investigation.
If Ironwear finds the claim is justified, either a credit will be issued or a replacement sent.

Screen Print, Pad Printing and Heat Transfers are only eligible for replacement upon inspection due to shipment errors within one week of delivery.
Personalized Orders are not accepted for returns, unless of an error caused by Ironwear.

Ironwear will cover 100% of any costs related to defective products within 30 days of delivery.
- The defective product will be validated once returned prior to final credit approval.
Ironwear will cover 100% of any costs related to shipping errors reported within 48 hours of delivery.

All returns must be processed through our online return portal and are subject to Ironwear’s discretion.
Returns are accepted up to 30 days after delivery of your order. Returns will not be accepted after the 30-day period.
All returned products must be in new, unused condition, in original packaging.
Orders returned within 7 days of delivery will not incur any restock fees but will be subject to covering shipping costs.
A restocking fee of 15% will be applied to all customer-initiated returns between 8 and 30 days after delivery.
Orders must be sent back within 7 days of the RMA approval.
- After the 7-day window, the return will no longer be accepted.
Customers will receive a shipping label to send their back their return with, and the label cost will be deducted from the refund amount.
Ironwear does not accept returns that have not received prior approval.

If any items are missing from an order, Ironwear Customer Support (support@ironwear.com) must be notified within 48 hours of delivery.
If a claim is made after 48 hours, Ironwear will not be held responsible.
Ironwear will investigate the shortage, and if confirmed a credit or replacement will be issued.

Screen Print, Pad Printing and Heat transfers are only eligible for replacements upon inspection due to shipment errors within 48 hours of delivery.
Personalized Orders are not accepted for returns, unless of an error caused by Ironwear.

Ironwear will cover 100% of any costs related to defective products within 30 days of purchase.
- The defective product will be validated once returned prior to final approval.
Ironwear will cover 100% of any costs relating to shipping errors reported within two weeks of delivery.

Returns are accepted up to 90 days after delivery, return requests must go through our Customer Support team for approval.
All pre-approved returns that are not defective are subject to restocking fees as noted below:
- 0-7 days- 10% of the item(s) cost.
- 8-30 days- 15% of the item(s) cost.
- 31-90 days 25% of the item(s) cost.
All returns must be sent back within 7 days of the issuance of the RMA. Any return shipped after the 7-day window will no longer be eligible for a refund.
New orders received are not accepted to “off-set” orders being returned to avoid re-stocking fees.
All approved returns must be accompanied by an RMA form provided by our Customer Support team.
Customers are responsible for the shipping arrangements and costs incurred in returning the approved items. Customers are also responsible for reimbursing Ironwear for any freight charges incurred on the original shipment.
All items purchased in full case quantity must be returned in full case quantity. All items must be returned in new/unused condition. All original boxes, packaging, parts and accessories must be included in new/unused/undamaged conditions.
Ironwear will not issue credit for returned items that were not pre-approved or did not follow instructions given on RMA.

For any shortages, please contact Customer Service at support@ironwear.com within 48 hours of receiving the shipment.
- If a claim is made after 48 hours, Ironwear will not be held responsible.
When a shortage or damage is due to the freight carrier ensure the product has been counted and signed for as the correct number of items, and/or the damage is noted on the B/L.
- The shortage/damage will be subject to investigation.
If Ironwear finds the claim is justified, either a credit will be issued or a replacement sent.

Screen Print, Pad Printing and Heat Transfers are only eligible for replacement upon inspection due to shipment errors within one week of delivery.
Personalized Orders are not accepted for returns, unless of an error caused by Ironwear.

Ironwear reserves the right to change this policy without notification.